State Reporting Hotlines and Websites

When we come face-to-face with the maltreatment of an elder or person with a disability many of us don’t know what to do. Who do we turn to? What do we say? Do we call the police? Will we get in trouble ourselves? Experts say the reason why many of us do not take action in these situations is that it may be a family member we need to report. What many of us don’t know, however, is in some states it is a crime not to report maltreatment when we see it.

The simple truth is maltreatment has to be reported because, in the majority of cases, that is the only way it can be stopped.

If you believe an elderly person or vulnerable adult in your life is a victim of maltreatment (abuse, neglect or financial exploitation), report it. If you are a victim, you are not alone and there are people who can help you if you report it.  If you suspect a victim is in immediate or life-threatening danger, call 911 for law enforcement or emergency assistance.

Alabama

Adult Protective Services: 1-800-458-7214

Report M-F, 8-5 p.m., except for holidays

Alabama Department of Human Resources

Alabama Adult Protective Services

Alaska

Adult Protective Services

907-269-3666 (out of state)*
1-800-478-9996 (in-state)*

Report M-F, 8-5 p.m.; after hours – contact police department or leave a message

Alaska Department of Health and Social Services, Alaska Adult Protective Services

Arizona

Arizona Adult Protective Services

Adult Protective Services:  1-SOS-Adult or 1-877-767-2385

TDD:  1-877-815-8390

M-F, 7 a.m. – 7 p.m.; Sat-Sun & state holidays, 10 a.m. – 6 p.m.

Report 24 hours, 7 days a week (online)

Arkansas

Arkansas Adult Protective Services

Adult Protective Services:  1-800-482-8049

Arkansas Adult Protective Services County Contacts Information 

Report 24 hours, 7 days a week (including holidays)

California

California Department of Social Services, California Adult Protective Services

No statewide Toll-Free number, call local county Adult Protective Services

California Adult Protective Services County Contact Information

Social Services County Contact Information

Department of Social Services

California Listings by County

Report 24 hours, 7 days a week (for most counties, others have additional after hours and weekend number)

Connecticut

Protective Services for the Elderly at the Department of Social Services

1-888-385-4225 (in-state)*

1-800-203-1234 (out of state)*

TTD/TTY device can contact DSS at 1-800-842-452

Hours M – F, 8:00 a.m. – 4:30 p.m.

After hours, or on weekends or state holidays

Connecticut Department of Social Services

Connecticut Area Agencies on Aging Directory

Connecticut Network of Care, Specific Contacts for Adult Protective Services

PDF: An optional Report Form (W-675) Opens in a new window

Please FAX the W-675 form to 860-424-5091. However, telephone reports are preferred.

Delaware

Division of Services for Aging and Adults with Physical Disabilities:  1-800-223-9074

Email: DelawareADRC@state.de.us

Fax: 302-255-4445
Telecommunications Device for the Deaf (TDD) only: (302) 391-3505 or (302) 424-7141

Report M – F, 8:00 am – 4:30 pm

Services for Aging and Adults with Physical Disabilities, Adult Protective Services

Delaware Aging and Disability Resource Center Service Search

Delaware Contact by County

Report Suspected Financial Exploitation (Opens to Word document)

District of Columbia

Adult Protective Services

202-541-3950*

TTY:  711

64 New York Avenue, NE, 4th Floor, Washington, DC 20002

Email to dhs@dc.gov

Report 24 hours a day, 7 days a week OR Walk-in M-F, 8:15 am – 4:45 pm

D.C. Department of Human Services Adult Protective Services

Florida

Department of Children and Families Florida Abuse Hotline 1-800-96Abuse or 1-800-962-2873 (Toll-free)

TDD (Telephone Device for the Deaf): 1-800-453-5145

Fax: 1-800-914-0004

Report 24 hours a day, 7 days a week. Call same number to report in Spanish or Creole.

Florida Department of Elder Affairs, Adult Protective Services

Florida Department of Elder Affairs, Elder Helpline

Florida Area Agencies on Aging Directory

Florida Department of Children and Families

Georgia

Division of Aging Services 1-888-774-0152

Fax report:  770-408-3001

1-86655AGING (1-866-552-4464) – Press “3” (Toll-free)

Division of Aging: 404-657-5250 (Metro-Atlanta)

24 hours a day, 7 days a week

Georgia Department of Human Services, Division of Aging Services

Georgia Area Agencies on Aging Directory

Idaho

Idaho Commission on Aging 1-877-471-2777

M-F, 8 a.m. – 5 p.m. (they will forward to local county office)

Idaho Commission on Aging

Idaho Area Agency on Aging

  • Northern Idaho/Coeur D’Alene area (Benewah, Boundary, Bonner, Kootenai, and Shoshone counties): 208-667-3179 or 800-786-5536
    Hours: 
    M-F, 8:30 a.m. – 12 and 1 p.m. – 4 p.m. (after hours: leave message)
  • North Central Idaho/Lewiston area (Clearwater, Idaho, Latah, Lewis, and Nez Perce counties): 208- 743-5580 or 800-877-3206
    Hours:
    M-F, 8 a.m.-5 p.m. (after hours: leave message)
  • Southwestern Idaho/Boise area (Ada, Adams, Boise, Canyon, Elmore, Gem, Owyhee, Payette, Valley, and Washington counties): 208-908-4990 or 800-859-0321
    Hours:
    M-F, 8 a.m.-5 p.m. (after hours: leave message)
  • South Central Idaho/Twin Falls area (Blaine, Camas, Cassia, Gooding, Jerome, Lincoln, Minidoka, and Twin Falls counties): 208-736-2122 or 800-574-8656
    Hours:
    M-F, 8 a.m.- 12 p.m. and 1 p.m.-5 p.m. (after hours: leave message)
  • Southeast Idaho/Pocatello area (Bannock, Bear Lake, Bingham, Caribou, Franklin, Oneida, and Power counties): 208-233-4032 or 800-526-8129
    Hours:
    M-Th, 8 a.m.- 12 p.m. and 1 p.m.-5 p.m. and F 8 a.m.- 12 p.m. (after hours: leave message)
  • Eastern Idaho/Idaho Falls area (Bonneville, Butte, Clark, Custer, Fremont, Jefferson, Lemhi, Madison, and Teton counties): 208-522-5391 or 800-632-4813
    Hours:
    M-F, 8 a.m.-4:30 p.m. (after hours: leave message)

Email icoa@aging.idaho.gov

Illinois

Department on Aging, Adult Protective Services Hotline:  1-866-800-1409

Senior HelpLine: 1-800-252-8966, 1-888-206-1327 (TTY)

TTY/TDD:  1-800-252-8966

24 hours a day, 7 days a week

M-F, 8:30 a.m. – 5:30 p.m.

Illinois Department on Aging

Illinois Adult Protective Services

Hawaii

Adult Protective Services: 808-832-5115*

808-832-5115 (Oahu)

808-243-5151 (Maui, Molokai, and Lanai)

808-241-3432 or 808-241-3337 (Kauai)

808-933-8820 (East Hawaii – Hamakua, Hilo, Puna)

808-327-6280 (West Hawaii – Kamuela, Kau, Kohala, Kona)

M-F, 7:45 a.m. – 4:30 p.m., except state holidays

After hours: May leave a voice message which should be returned the next business day

Hawaii Department of Human Services, Adult Protective and Community Services Branch

Hawaii Adult Protective Services Directory

Iowa

Department of Human Services:  1-800-362-2178

Report 24 hours, 7 days a week

Iowa Department of Human Services

Dependent Adult Abuse

Kansas

Kansas Protection Center for Adult and Child Abuse:  1-800-922-5330 (may leave a call back number if on hold)

Outside Kansas: 785-296-0044

Report 24 hours, 7 days a week

Kansas Department for Aging and Disability Services 1-800-842-0078

M-F, 8a.m. – 5 p.m.

Kansas Adult Protective Services

Kansas Department for Children and Families

Online reporting is for mandated reporters online

Kentucky

Child and Adult Abuse Hotline:  1-800-752-6200

Fax report:  502-595-0895

Report 24 hours, 7 days a week

Email report: intake.JSR@KY.gov

Kentucky Department for Community Based Services, Elder Abuse Awareness

Department for Aging and Independent Living

Louisiana

Elderly Protection Services 1-833-577-6532

M-F, 8 a.m. – 4:30 p.m. (after hours: leave message)

Office of Aging and Adult Services 1-866-758-5035* (in-state only)

24 hours, 7 days a week

Office of Aging and Adult Services

Other Complaint and Hotline Numbers

Maine

Adult Protective Services 1-800-624-8404

Report – Relay:  711

Report M-F, 7:30 am – 5:00 pm

After Hours:  1-800-452-1999, press 0 (may leave message or speak to a someone)

Maine Department of Health and Human Services, Hotline Crisis Numbers

Office of the Maine Attorney General

Maine Department of Health and Services

Aging and Disability Services

Maryland

Maryland Department of Human Resources:  1-800-332-6347, press 6

Report M-F, 8 a.m. – 5 p.m.

Elder Abuse County Directory  

Hours differ by county. Some have after hours contact information

Maryland Adult Protective Services

Maryland Department of Human Services Contact Information

Massachusetts

Elder Abuse Hotline Toll Free:  1-800-922-2275

Report 24 hours a day, 7 days a week

Fax Number (617) 727-9368

Massachusetts Executive Office of Elder Affairs

Massachusetts Executive Office of Elder Affairs – Report Elder Abuse

Michigan

Michigan Department of Health & Human Services 855-444-3911

24 hours a day, 7 days a week

Michigan County Directory

Michigan Department of Health & Human Services

Michigan Elder Justice Initiative

Minnesota

Minnesota Adult Abuse Reporting Center Toll-free:  844-880-1574

TDD/TTY: 1-800-627-3529

24 hours, 7 days a week

Minnesota Department of Human Resources

Minnesota Board on Aging

Mississippi

Mississippi Department of Human Services 1-844-437-6282

24 hours, 7 days a week

Other Contacts:  Division of Aging & Adult Services

601-359-4929 | 601-359-4577 | 800-948-3090

Email: aging@mdhs.ms.gov

Mississippi Department of Human Services

Missouri

Department of Health & Senior Services:  1-800-392-0210

Fax reports to 573-751-4386

Report 7 a.m. – 12 a.m., 7 days a week

Missouri Health & Senior Services

Area Agencies on Aging Directory

Montana

Adult Protective Services 1-844-277-9300

M-F, 8 a.m. – 5 p.m., except holidays

Montana Adult Protective Services

Montana Adult Protective Services Local Directory

Area Agencies on Aging Directory

Nebraska

Department of Health and Human Services 1-800-652-1999

24 hours a day, 7 days a week

Nebraska Adult Protective Services

Area Agencies on Aging Local Directory

Nevada

Adult Protective Services 888-729-0571

Las Vegas/Clark County (702) 486-6930 

Statewide/All Other Areas (888) 729-0571

M-F, 8 a.m. – 5 p.m., except holidays

Nevada Aging & Disability Division:  775-687-4210, press 0

M-F, 8 a.m. – 5 p.m., except holidays

Nevada Department of Health and Human Services, Elder Protective Services

New Hampshire

Bureau of Elderly and Adult Services: 800-949-0470 or 603-271-7014

M-F, 8:00 a.m. – 4:30 p.m.

Call 911 if after hours, weekends, and holidays

New Hampshire Department of Health and Human Services, Adult Protection

New Hampshire Area Agencies on Aging

New Mexico

Report – Adult Protective Services: 866-654-3219

24 hours, 7 days a week (may leave a message)

Regional Adult Protective Services Contact Information

New Mexico Adult Protective Services

New York

Adult Protective Services: 844-697-3505

Local Offices for the Aging

Manhattan District Attorney’s Office Elder Abuse Unit 212-335-8920

NYC Adult Protective Services 212-630-1853

NYC Department for the Aging Elderly Crime Victims’ Program 212-442-3103

M-F, 8:30 a.m. – 5:00 p.m., except holidays

New York Office of Children and Families, Bureau of Adult Services

New York Local Social Services

New York County District Attorney’s Office

New York State Coalition on Elder Abuse

North Dakota

Central Intake Line: 855-462-5465

Report M – F, 8 am – 5 pm

Fax: 701-328-8744

Report by E-mail

North Dakota Department of Human Services

Reporting Abuse Neglect of Vulnerable Adult

Ohio

Report Abuse: Toll-free at 1-855-OHIO-APS (1-855-644-6277)

Ohio Hopes Helpline:  800-411-2267

Local: 614-466-1213, press 2 (Adult Protective Services)

24 hours, 7 days a week

Reporting and Resource Offices by County

Ohio Hopes

Area Agencies on Aging County Contacts

 

Oklahoma

Abuse and Neglect Hotline:  1-800-522-3511, press 2

24 hours, 7 days a week

Oklahoma Department of Human Services

Oklahoma Reporting by County

Oregon

Department of Human Services:  Toll-Free 855-503-SAFE (7233)

24 hours, 7 days a week

Seniors and People with Physical Disabilities Offices

Oregon Department of Human Services

Area Agency on Aging

 

Pennsylvania

Statewide Protective Services Hotline:  1-800-490-8505

Report 24 hours a day, 7 days a week (will route your call to the specific Area Agencies on Aging county office)

Area Agencies on Aging County Directory

Hours vary by office

Email Pennsylvania Adult Protective Service office or call 717-736-7116

Pennsylvania Adult Protective Services

 

Puerto Rico

Adult Protective Services: 787-749-1333 (Only in Spanish)

Puerto Rico Adult Protective Services (Spanish Only)

Adult Protective Services

Rhode Island

Division of Elderly Affairs, Protective Services 401-462-0555

M-F 8:30 a.m. – 4 p.m. After hours, leave message

Fax:  401-462-0545

Rhode Island Protective Services

South Carolina

Adult Protective Services 866-854-5465 (out of state) 803-898-7318 (in state)

M-F 8 a.m. – 5 p.m.

Department of Social Services Local Reporting Contact Information

Hours vary by office. After hours also noted.

Adult Protective Services

South Dakota

Tennessee

Department of Human Services, Adult Protective Service:  1-888-APS-TENN or 1-888-277-8366, press 1

Report 24 hours, 7 days a week

Nashville:  615-532-3492, press 1

Outside of the above areas: 888-277-8366

Department of Human Services, Adult Protective Services

Texas

Department of Family and Protective Services 1-800-252-5400

Outside Texas 512-834-3784

TYY:  711 or 1-800-735-2889

Report 24 hours a day, 7 days a week

Department of Family and Protective Services, Adult Protective Services

Texas Area Agencies on Aging Directory

Vermont

Adult Protective Services:  1-800-564-1612

M – F, 7:45 a.m. – 4:30 p.m.; after hours, leave a message (receive call back next business day)

Fax:  802-241-2358

Adult Protective Services

Virginia

Adult Protective Services:  Toll-Free 1-888-83-ADULT or 1-888-832-3858

24 hours a day, 7 days a week

Other: can report by calling local Department of Social Services

Adult Protective Services

Virginia Area Agencies on Aging Directory

West Virgina

Abuse and Neglect Centralized Intake Center:  1-800-352-6513

Report 24 hours a day, 7 days a week

West Virginia Department of Health and Human Services, Adult Protective Services

Area Agencies on Aging Directory

Wyoming

1-800-457-3659* (toll-free in in-state) 307-777-3602

24 hours a day, 7 days a week (leave a message)

Department of Family Services, Local Directory

Hours vary by office

Adult Protective Services

 

About The Sketchley Method (TSM)

The Sketchley Method was created to give a voice to the very real issues of fraud, abuse, theft and exploitation that vulnerable elders and disabled individuals face on a daily basis.